Nova Receptionist – Privacy Policy

1. Information We Collect

• Business information provided during onboarding
• Voice data from calls handled by the AI receptionist
• Usage metrics and logs for performance analysis

2. How We Use Your Data

• Deliver and improve the Nova Receptionist Service
• Train and fine-tune our AI/NLP systems
• Provide support and communication

3. Data Sharing

• With vendors under confidentiality agreements
• When required by law or to protect our rights

4. AI and Data Usage Disclaimer

You acknowledge that voice recordings and inputs may be used to improve AI performance. Data is anonymized where applicable and processed under strict confidentiality.

5. Security

We employ industry-standard security practices, but no system is impenetrable. You acknowledge and accept this inherent risk.

6. User Rights

You may request access, correction, or deletion of your data by contacting support@seguniverse.com.

7. Children's Data

Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors.